Done right, customer service has more potential than ever to help companies grow their businesses, but it's also increasingly complex. That's where AI can step in to help, says Salesforce.
CRM giant Salesforce has introduced several new features to its Quip productivity platform, including a new way to import CRM data directly into Quip documents and spreadsheets.
Today, people expect fast, smart and responsive service from the companies they do business with. And if they don't get it, they'll take their business elsewhere -- and fast, says Salesforce.
Small biz owners are missing out on the opportunity to boost sales by not embracing advanced technologies, including the cloud, artificial intelligence and new CRM tech, according to recent studies.
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